Privacy Policy
Last Updated: June 27, 2025
Introduction
At Knowbase One (“we,” “our,” or “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI data platform and related services.
- Account Information: Name, email address, company name, and contact details
- Business Data: Documents, files, and data you upload to our platform
- Payment Information: Billing details processed securely through our payment providers
- Communications: Information from emails, support tickets, and other correspondence
- Usage Data: How you interact with our platform, features used, and performance metrics
- Device Information: Browser type, operating system, IP address, and device identifiers
- Cookies: Session cookies and analytics cookies to improve your experience
We use your information to:
- Provide and maintain our AI data platform services
- Process and analyze your business documents as requested
- Improve our services and develop new features
- Communicate with you about your account and services
- Ensure security and prevent fraud
- Comply with legal obligations
Data Processing and AI
When you upload documents to Knowbase One:
- Your data is processed using advanced AI algorithms to extract insights
- All processing occurs within secure, encrypted environments
- We do not use your business data to train our general AI models
- Your data remains your property and is isolated from other customers
Data Security
We implement industry-standard security measures:
- Encryption in transit and at rest
- Regular security audits and assessments
- Access controls and authentication protocols
- Secure data centers with redundancy
- Employee training on data protection
Data Retention
- We retain your data for as long as your account is active
- You can request deletion of your data at any time
- After account closure, data is retained for 30 days before permanent deletion
- Some information may be retained for legal compliance
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
- Lodge a complaint with supervisory authorities
Third-Party Services
We use trusted third-party services for:
- Payment processing (Stripe)
- Analytics (Umami Analytics - privacy-focused)
- Infrastructure (Cloud hosting providers)
- Email services
These providers are bound by confidentiality agreements and process data according to our instructions.
International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification.
For privacy-related questions or to exercise your rights, contact us at:
Email: [email protected]
Address: Knowbase One
555 Bryant St
Palo Alto, CA 94105
Phone: +1-650-750-0496
California Privacy Rights
California residents have additional rights under the CCPA. Please contact us for more information about exercising these rights.
Cookie Policy
We use essential cookies for platform functionality and analytics cookies to understand usage patterns. You can manage cookie preferences in your browser settings.
By using Knowbase One, you agree to the collection and use of information in accordance with this Privacy Policy.
